Billing Terms and Conditions

Prices and currency

All prices on this website are listed in Australian dollars and include GST where applicable. The price shown on the product page is the price you pay. Shipping is free and nothing further is added at checkout.

Payment methods

We accept the payment methods displayed at checkout and shown in the footer of our website. Payment is taken in full at the time you place your order.

When you are charged

Your card or payment account is charged when the order is placed, not when the order is dispatched.

Payment security

Payments are processed by our payment providers over an encrypted connection. We do not store your full card details on our systems at any time.

Order confirmation

Placing an order is an offer to buy. We confirm your order by email once payment has been received. If we are unable to fulfil an order after payment, we will contact you and refund you in full.

Declined payments

If a payment is declined, your order will not be processed. Please check your details with your bank or card issuer and try again, or use a different payment method.

Failed or duplicate charges

If you believe you have been charged incorrectly, or more than once, email info@solenelighting.com with your order number. We will investigate and refund any error promptly.

Refunds

Refunds are issued to the original payment method. See our refund policy for eligibility and timeframes.

Chargebacks

If there is a problem with an order, please contact us before raising a dispute with your bank. We would rather fix it directly, and we can usually do so faster.

Contact

Solene
info@solenelighting.com