Track Your Order

Every order gets a tracking number by email as soon as it is dispatched.

Finding your tracking number

Check the email we sent when your order shipped. It is a separate email to your order confirmation, so if you only have the confirmation, your order has not left yet.

If you cannot find it, search your inbox for Solene, and check your spam folder.

What the updates mean

Tracking often goes quiet for several days while a parcel is in transit between countries, then updates several steps at once. That is normal and does not mean anything has gone wrong.

Once the parcel reaches Australia, updates become more frequent and you will see it move through the local network to your address.

If something looks wrong

Email info@solenelighting.com with your order number if tracking has not moved for more than ten days, if it shows delivered but nothing arrived, or if the address on the label is wrong. We will chase it with the carrier.

Please check your delivery address carefully at checkout. A parcel returned because the address was incomplete may need to be paid for again to resend.